Notifications and email delivery

The bell at the top right of the sidebar, on a phone in the header bar, collects everything you should know, in two tabs: "System" (status changes, assignments, conflicts) and "Mentions" (@-mentions in comments). The small counter on the bell counts unread items; from ten on it shows "9+".

Emails: the delivery mode

Under Settings → "Notifications" (every role sees this entry) you choose how much of it should land in your inbox:

• "Batched (recommended)" sends a summary email about what has accumulated every 15 minutes. If you are working in the app and reading the messages there, you get no email.
• "Instant" sends every notification individually, without delay.
• "Daily" sends one summary in the morning around 7 a.m.
• "No emails" keeps everything in the app.

Emails only go out for unread items. What you have already read in the app is not sent afterwards.

Below that are two switches, both off at first:

• "Quiet hours": no emails Monday to Friday between 8 p.m. and 7 a.m. or at the weekend. Anything that comes up in that time is sent afterwards in one email; what you have read in the app by then is dropped.
• "Only my orders": emails about status changes, completed tasks and delivery dates only for orders whose team you are in or where you have a task. In the app you still see all of them. Only roles that receive these notifications see the switch.

Every notification email has an "Unsubscribe all" link at the bottom. It works without signing in, for example on your phone: clicking the button on that page switches to "No emails", all other settings are kept. Many email programs offer the same as their own "Unsubscribe" button. Emails about sign-in and passwords are not affected.

The type matrix

Below that, you can set separately for each notification type whether it arrives in the app and whether it arrives by email, grouped into orders, tasks, quotes, materials, staff, mentions, conflicts and account & subscription. The page only shows the notification types your role can actually receive: an employee, for example, sees task assignment, leave decisions and mentions, but no quotes and no conflicts.

Default: As long as you have not saved anything, "Status changes" and "Task completed" only arrive in the app, not by email. These routine notifications come in constantly as soon as the workshop ticks off tasks and would fill your inbox. Everything else is sent by email too. If you want both in your inbox, switch them on here and save.

Three special cases:

• "Critical conflicts and warnings", the urgent conflicts at the Critical and Warning levels, cannot be turned off in the app; they are too important to be missed. By email they can be deselected.
• "Subscription payment problems" (admins only, under "Account & subscription"), for example when your bank asks for an extra confirmation of the subscription payment, cannot be turned off in the app either, but by email they can. The footnote on the page says the same: "Conflict notifications of the levels Critical and Warning and subscription payment problems cannot be turned off in the app (by email they can)."
• Mentions have only an email switch; in the app they always arrive.

The "Delivery dates" row under orders ("Promised delivery date is approaching or exceeded by the schedule") controls the two notifications about the delivery date: "Delivery date approaching" (when the promised date is today or within the next 2 working days and the order is not finished; Gantway checks this every morning) and "Planning exceeds the delivery date" (when the planned end slips past the delivery date). Each arrives at most once per order and day.

The conflict preview

The second row under conflicts is called "Conflict preview (daily, level Info)". It covers conflicts at the Info level, the ones that only become urgent in a few weeks. They are not reported immediately but collected once early in the morning: "Conflict preview: 3 new conflicts, not urgent yet". The notification names up to three conflicts, then "… and N more", plus the earliest date; a click opens the conflict list filtered to "Info".

• It contains only what is new and has survived the night. Conflicts already reported and acknowledged conflicts are not included.
• Recipients are admins, planners and the team leads of the affected orders.
• Unlike urgent conflicts, the preview can be switched off in the app and by email. The email follows your chosen delivery mode.
• Conflict notifications exist only in the plans with conflict detection, Pro and Premium.

When a conflict counts as urgent and how a later escalation is reported is explained in Critical, Warning, Info.