Critical, Warning, Info: reading the severity

Not every conflict is an emergency. Gantway classifies by a simple question: how close is the affected day?

The three levels

• Critical: the affected day is at most 2 working days away or already in the past. Act now.
• Warning: up to 14 working days away. There is still time to reschedule.
• Info: further off. In notifications this level is called "not urgent yet".

Counting is in working days according to the operating calendar, and today does not count, so a conflict on Monday is "critical" as of Friday, even with a weekend in between.

Dampening for planned items

Orders with status Planned are not yet binding, so their conflicts are dampened: at most "Warning", material shortages even at most "Info", even when the day of demand has already come. Only upon release does the full classification apply. That is why such a shortage appears in the conflict preview with the addition "… becomes urgent as soon as the order is released."

When the day has passed

Four conflict types are tied to a specific day: workstation and station overbooking, double booking and absence. Once that day has passed, nothing can be rescheduled any more, so Gantway closes the conflict as expired. You find it for 30 days on the Conflicts page in the "Expired" tab. If urgent ones were among them, admins and planners receive a summary notification, e.g. "3 conflicts expired without being resolved".

Material shortage, missing qualification and violated dependency do not expire: they stay open until the cause is fixed and show up as "critical" in the list after their date (dampened for planned orders, see above).

When Gantway notifies you

Conflict notifications go to admins, planners and the team leads of the affected orders. Employees do not receive any.

• Critical and Warning are reported immediately as soon as conflict detection finds them. The title names the level, for example "Critical conflict: Material shortage" or "Conflict warning: Employee absent". Several conflicts of the same type for the same person or the same order arrive bundled in one notification, for example "Employee "Jan" is absent although items are scheduled: 06.10.2026, 07.10.2026 and 08.10.2026."
• Info conflicts are not reported immediately. They are collected in the conflict preview: one notification early in the morning, "Conflict preview: 3 new conflicts, not urgent yet", with up to three conflicts in the text and the earliest date. It contains only what survived the night and has never been reported before; whatever you create and resolve again while rescheduling during the day never appears there. The link opens the conflict list filtered to "Info".
• Escalation: if a conflict moves to a more urgent level, a separate notification follows, for example "Conflict now more urgent (Info → Warning): Employee double booking" or "(Warning → Critical)". Notifications name the levels the same way as the conflict list.
• Acknowledged means quiet: an acknowledged conflict does not appear in the preview and does not notify you when it escalates either.

If you don't want the morning preview, switch it off under Settings → "Notifications"; urgent conflicts cannot be switched off in the app. Details in Notifications and email delivery.

In the list and sidebar

The conflict list in the sidebar under Conflicts sorts critical items to the top, then by date. The number on the Conflicts menu item counts only critical conflicts and warnings that are open and not acknowledged; Info conflicts and acknowledged conflicts are not counted there. The number is therefore the urgent open need for action.