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Troubleshooting

When something is missing, stuck or looks different than expected.

  1. Sign-in is not working

    From the generic error message to a deactivated account: the causes in order — and the path through a password reset.

  2. I don't see the menu item

    Three possible causes in a fixed checking order: role, plan, or hidden by yourself — with the assignment table for all menu items.

  3. Something has disappeared

    Order gone, customer gone, Gantt bar gone? The six places where the missing thing almost always turns up again — in the right order to check them.

  4. The limits of the system

    Every documented limit in one place: from the 100-order cap on the Business plan through character and quantity limits to the timer auto-stop.

  5. Access restricted or frozen

    When nothing can be saved anymore: the three subscription causes, what still works in read-only mode — and the fastest way back.

  6. Contacting support and reporting errors

    The fastest way is the feedback widget in the app: automatic screenshot, diagnostic package included — so the report that really helps gets through.

  7. The 3D view in the control room stutters or is missing

    What helps when the scene runs slowly or the control room only shows the list: graphics level "Low", reload the page, hardware acceleration, an up-to-date browser.