Something has disappeared
Order gone, customer gone, Gantt bar gone? The six places where the missing thing almost always turns up again — in the right order to check them.
Something is almost never truly gone. Usually it is just somewhere else or filtered out. The places, one by one:
- The trash under Settings → "Trash" (for admin and planner) collects deleted entries of all kinds, restorable for 30 days. Orders come back with their previous status; details in the trash article. After that, Gantway clears them out for good.
- The archive on the desk holds all completed and cancelled orders, with a toggle between the two views. Completed ones can be reactivated.
- Filters in the lists: the order and customer lists do start with "All", but once a status, tag or search filter is set, it stays active and hides things. Just reset all filters for a moment.
- The desk mode: in the default mode, the board only loads active orders (Scheduled, Released, In progress). Drafts only appear in Projects mode or in the order list.
- The Gantt: "Fold the past" is on by default and compresses elapsed periods. On top of that, the counter on the filter button shows whether filters are active.
- "My work" only shows orders in status Released or In progress. If an order is set back to Scheduled or completed, it disappears from there. That is intentional.
Auch bekannt als: disappeared, order gone, no longer visible, filter, find again.