Contacting support and reporting errors
The fastest way is the feedback widget in the app: automatic screenshot, diagnostic package included — so the report that really helps gets through.
The feedback widget
On every page of the app, the "Feedback" button floats (on mobile just the icon; it can be moved freely and remembers its position). A click automatically creates a screenshot of the current view and opens the "Send feedback" dialog.
- Choose a category: "Bug — Something isn't working correctly", "Improvement — Idea or suggestion", "Usability — Operation is cumbersome" or "Other".
- Describe (required, 10–2000 characters): What was expected, what happened? The more specific, the faster the solution.
- Edit the screenshot: In the editor you can mark up with rectangle, arrow and freehand pen. There is no redaction tool — close views with sensitive content before clicking "Feedback", because visible dialogs are photographed along with it.
A diagnostic package automatically travels with the feedback: browser and system, the current page, recent technical error messages and the click path to get there. This spares you the usual "Which browser? What did you click?" — the answer is already in the report. After sending, Gantway confirms receipt and thanks you for the response.
Auch bekannt als: support, report error, feedback, bug, getting help.