Orders
Order management: every order from draft to completion
Five statuses, tasks with dependencies, materials, times and comments in one place — always current, visible to everyone.
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Gantway order overview with status tracking and tasks
How you work with it
An order comes into being in three ways: by hand, from a template with a ready-made task list — or automatically from the accepted quote, including all line items as tasks. From there on, the order page is the one place where everything comes together: every status change is logged with name and timestamp, every task knows its dependencies, its materials and its booked times. If a task sits untouched for more than two working days, Gantway automatically marks it as stale. And follow-up questions run as comments with @-mentions directly on the order — not in a chat, where nobody will find them next week.
A clear workflow from draft to completion
Draft → Planned → Released → In Progress → Completed, plus canceled at any time. Every transition is logged with who, when and why. Completed and canceled orders are deliberately final — this protects times, materials and costing from being altered after the fact.
- Draft, Planned, Released, In Progress, Completed — plus cancellation
- Every transition logged with who, when and why
- Completed orders are final and protect times and costing
A clear workflow from draft to completion
Tasks with dependencies
Orders consist of tasks with individual durations in labor hours, employee assignment and material allocation. Finish-to-start dependencies between tasks are stored as an acyclic graph — so the system knows which work is waiting on which.
- Duration in working hours, employee and material per task
- Dependencies define which work waits for which
Tasks with dependencies
The order is created from the quote
As soon as a quote is accepted by the customer, Gantway automatically creates an order with the status "Released". The line items from the quote are carried over as tasks — Unified Task Model.
- The order is created automatically in the “Released” status
- Quote line items become tasks
The order is created from the quote
Also included
Cancel without losing data
A canceled order is not deleted. Booked times are retained and stay available for payroll and post-costing. Materials are not quietly booked back into inventory — whoever puts withdrawn material back does so manually. The order stays fully visible in the history, only no longer editable.
- Cancelled orders stay visible in the history
- Booked times remain available for payroll and post-costing
- Material is never quietly booked back into stock
Stalled tasks stand out
Tasks that stay more than two working days without a status change are visually marked as "stale". You see at a glance where the workflow has stalled.
- Flagged after two working days without a status change
- You see at a glance where things are stuck
Create recurring orders from templates
Recurring order processes can be saved as templates. What gets carried over are the structural parts: task titles and sequence, the station, the required qualification, the standard duration and the dependencies between tasks. Employees, materials and costing values are deliberately left open and are set per specific order — because they change depending on customer, project and market price.
- Tasks, sequence, station, qualification and default duration are carried over
- Employees, material and costing stay open per order
Additional work as a supplement to the quote
Completed orders cannot be reactivated — and that's intentional. For subsequent changes there are supplementary quotes: the customer gets a supplement to the original quote, which is maintained as its own process. The completed order can no longer be edited, the additional work stays cleanly traceable.
- Completed orders are not reactivated
- Additional work runs as a separate supplement to the quote
Three typical situations
- Create a new order from a quote: The customer accepts the quote through the customer portal — the order appears automatically with the status "Released" and can be scheduled right away.
- Recurring order type: You have a standard interior fit-out that always consists of 12 tasks. Creating from a template takes ten seconds instead of ten minutes.
- Track down a delayed order: Stale detection marks the tasks where nothing has happened for days. You immediately see where you need to follow up.
Step by step in the help center
- The order lifecycleDraft, Planned, Released, In Progress, Completed — what the five phases mean and which transitions happen on their own.
- Status & allowed transitionsWhy an order currently cannot be canceled, completed or reset — the full transition table with roles and locks.
- Work steps: milestone and bufferTwo task settings with a big impact: the milestone marks a point in time instead of work, and the buffer creates room between the steps.
- Schedule & assign in one stepSet date, team and work location in one pass and release directly — the conclusion of the scheduling dialog, for quote-based and directly created orders alike.
- Is my order still on schedule?The delivery date banner on the order, the progress column in the list, the warning triangle on stalled steps — and the precise route via the baseline.
Give your orders a clear workflow
With your own orders, no credit card. Or bring a current order to a 30-minute call.