Resolving conflicts via suggestions

The resolve dialog opens via the "Resolve" button on a conflict, in the sidebar under Conflicts or in the "Conflicts" tab on the order, by default for admins, planners and team leads. On the Conflicts page, Purchasing/Warehouse sees the button as well, but not in the tab on the order. Of the suggestions that change something, this role can only run "Set to “To order”" for a material shortage. Suggestions that change positions appear locked for it with the note "You are not allowed to change positions.", and it cannot acknowledge. A click on an entry in the red conflict counter opens the same dialog, for example in the project overview on the desk, in the team dock or in the resource view. Below the diagnosis it lists the "Ways to resolve": concrete suggestions you can execute with a click.

The suggestions per conflict type

• Absence and double booking: "Replace" (another person takes over, the date stays), "Reschedule" (the item moves into the person's next free window) and "Remove" (the assignment is dropped; the consequence names the working time lost and whether a qualification is missing afterwards).
• Violated dependency: "Reschedule" places the successor after the end of the predecessor.
• Missing qualification: "Replace" with a person who has the qualification.
• Material shortage: "Set to “To order”" sets the material item to "To order" so that it appears in the purchase requisitions. The shortage remains until the stock is posted in the warehouse.
• Workstation and station overbooking: "Reschedule" for each task involved, to the next date on which the station or workstation has room again and the assigned people are free. The task keeps its duration. Gantway does not move it to another station or workstation. If an order as a whole is assigned to the workstation, there is no Reschedule suggestion for it; you replan it in the order, via the list "Orders involved".

In addition, there are jumps to the right place, recognisable by the arrow button: for example "Book goods receipt", "Adjust demand in the order", "Assign the qualification to …" or "Open in order".

What a suggestion brings with it

• The "Recommended" marker flags the path Gantway considers best. For overbookings, that is the earliest date that keeps the delivery date.
• Every suggestion describes its consequence before the click — what changes is stated before it happens.
• After execution, Gantway honestly reports back whether the conflict is actually resolved. If a new conflict arises in the process, it says "Conflict resolved – but a new conflict has arisen", and the new conflict is listed below.

Rescheduling: delivery date and pinning

The consequence of every Reschedule suggestion says in advance that the item will be pinned and that successors follow. For absence and double booking it also names the delay in working days. For every conflict type with a Reschedule suggestion it also checks the delivery date: if the order, including the successors pulled along, would finish later than promised after the move, this is stated before the click: "Caution: the order would then end after the delivery date (…)". The suggestion is not blocked by this; the decision stays with you.

After execution, the success view explicitly shows any note from the scheduling, for example about the delivery date; the title then reads "Conflict resolved – please note the hint". It also says:

"The task is now pinned – automatic scheduling will no longer move it. To unpin: in the Gantt chart (click the bar) or on the task card."

From then on, automatic scheduling leaves the item where it is. This is how you release the pin again:

• In the Gantt: the pinned item carries a pin symbol on its bar. Click on the bar → "Release pin".
• In the item card (order → "Tasks" tab): click the "Pinned" label, or untick "Date pinned" in the expanded area.

Locked buttons

The dialog does not execute what you are not allowed to do. You still see the suggestions for every conflict type, including their consequence, but the button is locked, the "Recommended" marker is missing, and the reason appears below: "You are not allowed to change positions." for Replace, Remove and Reschedule, "You are not allowed to change the procurement status." for "Set to “To order”".

For overbookings, Gantway also locks tasks that should not be moved and gives the reason: "The task is pinned – unpin it first to move it (in the Gantt chart or on the task card)." or "The task is already in progress and will not be rescheduled."

Only those who may acknowledge see the "Acknowledge" button.

When no suggestion fits

The suggestion list can be empty, for instance when no one with a suitable qualification is free. Then two manual paths remain: "Open in order" jumps straight to planning, where you can reassign freely; for overbookings and dependencies, the list "Orders involved" with an "Open" button each takes its place. And "Acknowledge" deliberately accepts the conflict — that resolves nothing but documents the decision.